Learn more about CMEPG and our mission
Non redressal of Grievances is one of the major issues faced by the Government from its Citizen. So, the Government of Arunachal Pradesh in its landmarked decision has introduced the new portal “Jansunwai” as an integrated system for online grievance redressal in order to resolve the issue faced by the public. Through this portal, the citizens can conveniently file a grievance, track the grievance lodged on all platform and receive a response in a stipulated time. The complaints from all sources will be available on a single platform to all Departments, which will improve access, redressal and monitoring.
To establish a responsive and citizen-centric grievance redressal system that ensures timely resolution of public concerns, thereby strengthening the bond between the government and citizens of Arunachal Pradesh. We aim to provide a transparent, efficient, and accessible platform for grievance management while maintaining the highest standards of service delivery.
To transform the grievance redressal system in Arunachal Pradesh into a model of excellence, where every citizen's concern is addressed with utmost priority. We envision a future where the CMEPG Jansunwai portal becomes the most trusted platform for citizen-government interaction, setting new standards in public service delivery.
Easy Registration: Simple and user-friendly registration process for citizens.
Real-time Tracking: Track grievance status with unique tracking numbers.
Multi-channel Support: Access through web portal and mobile devices.
Department Integration: Seamless coordination with various government departments.
Timely Updates: Regular status updates and notifications on grievance progress.
